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Raving Mad Mechanic: Auto Parts Stores

Discount Auto PartsNow, I may feel a little small if this hasn't happened to any of you reading.

In my quaint little mechanic business, I recently started accepting credit cards for customers who would like to get the benefit of all the low priced auto parts available on the internet, without them having to search for the parts themselves.

It would have all been well and dandy, but when using a customer credit card, the parts have to be shipped because so many people are commiting credit card fraud that you can't just walk into a parts store with a receipt any more. The credit card holder has to come in with the credit card and their ID. That part doesn't bother me nearly as much as the amount of hassles I had to go through to make sure the sites I used were trusted and secure, and then came the shipping challenges. Uhg!

As I found several secure sites to purchase parts from, each of them specifying that they could be shipping in "1 Day". I needed the parts in 4 days, so I figured if they could be shipped to me in one day, they would for sure make it here in four days. So I contacted the websites LIVE HELP, and asked how long ground shipping would take.

The reply I got was between 5 and 10 business days. OK... I thought, that ok. "Two day shipping please", I asked. As I waited through the long pause in the chat window with the LIVE HELP representitive, I recieved a reply notifying me that only some of the parts could be sent two day. "What? Why?" I asked in desperation. If the parts could only be sent ground, they would not make it to me before the customer and their car were expected to be here. In four days it would be saturday, and they don't count weekends and business days in the shipping world. What a dilema!

The what had been answered with a simple repeat of exactly what I didn't want to hear. The why is still not answered. I was just told that they could only be sent through Ground Shipping. "Is it the brand? The part itself? or do I need to pay more for expiditing?" I plead. "All the parts I selected said they could be shipped in 1 day! Why can't they be sent over night?" The only answer I got was that they did not know why the certain parts could only be sent ground. All they knew was nothing!

Being it was almost midnight and I had to be up in the morning to go to my second job, I was not happy. So I angrily slammed my lap top closed and went to bed. I was bound and determined that there must be another store that could send them all with in four days. I even found a store called www.Overnightautoparts.com , which I assumed (silly me), by the name of the web site, that they could send any of their parts overnight. I don't know why I assumed that..... Sadly though, overnightautoparts, and all of its many affiliates could not send certain parts on over night or two day shipping. Not for all the money in the world.

In my opinion this form of miscommunication, and the fact that none of the LIVE HELP employee's are equiped with answers for frustrated business customers such as myself, creates a great gap between businesses. They have what I need, and they can't get it to me when I need it.

Is it to much to ask that they put down 'can only be shipped on ground' next to the product you wish to buy. That way you can choose the ones that can't get to you when you need them. Or! How about this golden idea... What happened to Expedited Shipping? What happened to customer service? If I pay a little more, why can't I have the parts sent out on rush delivery? What is wrong with this world that no body does that any more? The pony express would have done it for a tip, "giddy up horsey!"

Any who.. Thank you for reading my rant, and if you are business looking to make lots of money, offer discounted auto parts with Expedited Shipping! (and a discount for small businesses wouldn't hurt either...)

By TheGreatInspirer - Young, enthusiastic and ready to rumble, I am a talented proffesional in the seattle area. I spend a lot of time doing what I love, and I love it! Mechanics, business, music, events, writing, playing with...  

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